NHS App
Try the NHS App. If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to get health advice, order repeat prescriptions, manage your hospital referrals, view your GP health record and more. If you already use Patient Access you can continue to use it but you can use the NHS App as well. For more information go to www.nhs.uk/nhsapp.
What the NHS App does
- order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.
- book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments.
- check your symptoms – search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you.
- register your organ donation decision – choose to donate some or all of your organs and check your registered decision.
- find out how the NHS uses your data – choose if data from your health records is shared for research and planning.
- view parts of your GP record – including information about medication, allergies, vaccinations, previous illnesses and test results.
If you are a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
Get the app
Non-urgent advice: Having Problems?
You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices
Online Consultation: eConsult
eConsult can be accessed via our website on your computer, mobile or tablet device. This will allow you to get help or advice from your GP online and receive a response by the end of the next working day. This means no more time wasted queuing on the phone or sitting in the waiting area for your appointment.
Watch this video for more information about how eConsult works:
How do I use eConsult and what happens after I submit the form?
- You will have the option to get general advice, help for a specific condition or administrative request.
- Once a condition is chosen, you can access self-help information, access local services and pharmacy advice, or get advice from your GP at the surgery.
- If selecting ‘treatment and advice from my GP’ you will be directed to complete an online form about your symptoms. You will need to confirm that you do not have any symptoms that require immediate or urgent care. Please answer questions as accurately as you can so we can find the best way to help you.
- You will then complete the eConsult online form and provide your phone number and email address at the end.
Following this you will be emailed a confirmation of the consultation and the practice will respond to you by the end of the next working day (but maybe earlier). We may be able to deal with the issue immediately, or we may book a telephone, video or face-to-face consultation.
eConsult FAQs
| What can I use eConsult? | You can use eConsult at the following times: Monday – Friday between 5am and 5pm Saturday – Not available Sunday – Not available Bank Holidays – Not available |
| What happens if I have more than one issue? | Please submit one eConsult per problem. This may mean you are submitting more than one eConsult. This will allow us to gather more accurate information to help you. |
| We will review your response and get back to you by the end of the next working day. We will contact you by phone, text message or by email. | |
| What about the Elderly and Vulnerable? | Elderly patients who have access to the internet can use the service, otherwise they can call the surgery as usual on the practice telephone number. |
| You may be asked to submit a photo with your eConsult to help us diagnose you. However, please do not include photos of intimate areas – for example genitalia or breasts.See video below for further information on how to upload photos. | |
| I completed an eConsult, but I have not heard back from the practice | This should not happen, however if it does and you have not heard back from the practice by the end of the next working day, please contact the surgery who will deal with this promptly. |
| You can submit admin requests such as requesting a fit note (sick note) by visiting our website, go to the eConsult banner and select administrative requests. |
Patient Access
Online services allow you to:
- book, check or cancel appointments with a GP, nurse or other healthcare professional
- order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
How to register for Online Services
If you have not used our online services before you will need to:
- Contact the surgery by phone or in person;
- Verify your identity;
- Secure a username and password;
- Enter Patient Access and enter your registration details exactly as shown on the form;
- After registering, log on with your username and password.
